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If you look in task manage on a machine that has just started the upgrade process then you should see a process called: _minstal.exe. (not sure why it has dropped the s!)
You can then see what username is running that process in task manager.
I can get the smart upgrade process to work if add that account into the Power users group, but I would have thought you shouldn't need to.
Feedback response number WEBB7SPK8L created by ~Nicole Minfanachekings on 06/04/2009